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Brand FAQs

Where does the palm oil come from that is used by L’OCCITANE? The L’OCCITANE group is a...

1) What should I do if I have forgotten to put Ma Crème Nature back in the fridge for 24 hours? Can I still use it? If I am going on holiday, can I take my cream in my luggage?

If you have forgotten your cream and left it out of the fridge for a day at room temperature at home...

2) How does Ma Crème Nature offer safe conditions for preparing your beauty products at home?

Ma Crème Nature guarantees that the 2 mixtures are created under the safest conditions and fr...

3) When I prepare my cream, is it normal that the texture is very fluid at the beginning?

Yes, it is normal. The time it takes to thicken depends on the water added. It is recommended to use...

4) Has Ma Crème Nature been tested on sensitive skin? Is it well tolerated?

Yes, a satisfaction test was carried out for 4 weeks on 28 volunteers (100%women), 29% of whom had s...

5) Can Ma Crème Nature be used on men’s skin?

Yes, it has even been tested on male volunteers. You can let them borrow it without any worries.

6) Is it possible to add essential oils to Ma Crème Nature?

Ma Crème Nature has been designed to rest the skin and avoid making too many demands on it.No...

7) What is the best time for a nature pause? How many times a year?

Ma Crème Nature is used as a one-month treatment, several times a year, every day morning and...

30 Years of True Story

 1976 At 23 years of age Olivier Baussan bought an old distiller to make essential oil from ros...

8) If I don’t have a dish washer, how do I wash my jar and my spoon?

Simply wash them with soapy water. Make sure to dry well.